Annual Conference 2019

Disney®, Here We Come!

September 11 - 14, 2019

The AIM/R 47th Annual Conference will take place at The Walt Disney World Swan Resort  in Lake Buena Vista, Florida. Of course Disney® is the first thing that comes to mind when thinking of Florida. But it is also an ideal backdrop for business and family entertainment. For a sneak peek at the resort, watch here.

Join your industry colleagues and peers at the Annual Conference this fall, and learn how to Craft Your Vision!

As to Disney properties/artwork: ©Disney


Who Attends and When?

Manufacturers 2 Days Sept 11 – 12, 2019
Rep Agents 3 Days Sept 11 – 14, 2019

2019 Fees

All Fees in USDSwipe

Category Early Bird Rate Through 6/28 Regular Rate After 6/28All fees in USD / Per Person
Reps: First Registrant* $725 $775
Reps: Add'l Registrants (same firm)* $675 $725
Spouses/Guests* $350 $375
Children's Pass+ $50 $50
Reps: Non-member* $1,300 $1,400
Vendors: Software & Service Provider*** $700 $700
Vendors: Add'l Software & Service Provider (same firm)*** $400 $400
Manufacturers** $450 $450

*Rep Agency and Spouse & Guest Activities

Wednesday Welcome Reception, First-timers' Reception (First-timers' only), all networking breakfasts and lunches, all educational sessions, and Thursday evening Reception.

**Manufacturer Activities / Sept 11 – 12th

Wednesday Welcome Reception, First-timers' Reception (First-timers' only), networking breakfast and lunch on Thursday, educational sessions on Thursday, and Thursday evening Reception.

***Vendor Activities

(1) Tabletop display, Wednesday Welcome Reception, all networking breakfasts and lunches, all educational sessions, and Thursday evening Reception.

+Children's Pass - New in 2019!

Attendance at Wednesday Welcome Reception and Thursday evening Reception -The Children's Pass is a good option for children under the age of 18 years old. Spouses, Partners, Fiancees, and Guests register under the Spouse/Guest Attendee Type. Scroll up.

Early Bird Discount

Available through June 28th, 2019

Cancellation Policy

Cancellations received by August 2nd, 2019 will receive a full refund. No refunds will be issued after August 2nd, 2019. Cancellations must be in writing and sent to


Payment can be made online or by fax. The following credit cards are accepted by AIM/R: VISA, MasterCard, and American Express. Payments by check can be mailed to AIM/R 800 Roosevelt Road, C-312, Glen Ellyn, IL  60137.

Photography & Video Recording Consent

Photography and video recording will be used throughout AIM/R’s Annual Conference and at related activities. Registration and attendance at and/or participation in AIM/R’s Annual Conference or other activities constitutes an agreement and consent by each registrant or participant for AIM/R and/or its licensees to use and distribute (both now and in the future) the image, likeness and voice of each registrant or participant (or family members) in photographs, videotapes, printed material, electronic reproductions and audio recording that are taken or recorded at such event or related activities.

If you have any questions, please contact AIM/R at or 866.729.0975 / 630.942.6581.


Here's what's in store for 2019...

All times listed are Eastern US.

Wednesday, September 11

1:00pm – 7:00pm Registration
1:00pm - 4:00pm 

LOT/T Program

LOT/T Members are welcome to attend one of both of the below events.


1:00pm - 3:00pm

Workshop: Principals of Leadership (John C. Maxwell Certified Workshop)

Presenter: Hugh Hornsby, Everflow Supplies, Inc.


3:00pm - 4:00pm

Session: Rep Profiles

Presenters: Beau Jolly, Tipton Company and Chris Eyrich, L & R Associates

1:00pm – 5:00pm Board of Directors Meeting
2:00pm – 5:00pm Vendor Exhibits Set-up
5:30pm - 6:00pm First-Timers' Reception 

First-time attendees and New Members only

6:00pm - 7:30pm Welcome Reception

Reception Sponsored by Supply House Times

7:30pm Dinner on Your Own

Thursday, September 12

7:00am – 7:50am Breakfast

Reps, Manufacturers, Vendors, Speakers, and Rep Spouses/Guests are welcome.

7:00am – 3:00pm Registration
7:00am – 3:00pm Vendor Exhibits
8:00am - 8:15am

Opening Remarks


Rick Root , AIM/R Board President

Charlie Parham, CPMR, 2019 AIM/R Conference Chairman

8:15am – 9:30am

Keynote: "Rock Solid Reputation"

Presenter: Rory Vaden, brand builders group


Coffee Break to follow session (15 minutes)

8:45am - 3:30pm




TOUR (Spouses/Guests and Family Members): Kennedy Space Center

Advance purchased ticket is required for Spouses/Guests and Children's Pass attendees.

Tickets are $125 / person.

9:45am – 11:30am ROUNDTABLE: R.A.M. - Rep & Manufacturer

Moderators: Alan Guidish and Michelle Lewnes-Dadas, Preferred Sales, Inc.

There are table assignments for this event. Check the official Annual Conference MobileApp.


Break to follow roundtable and before luncheon (15 minutes)

11:45pm – 1:00pm AIM/R Luncheon & Awards

Reps, Manufacturers, Vendors, Spouses/Guests, and Presenters are welcome to join.

AIM/R Hall of Fame and AIM/R Golden Eagle Awards for 2019 will be presented.

1:15pm - 2:45pm Relationship Best Practices - for Manufacturers (MBP certification)

Presenter: Kate Rhoten, Executive Director, MRERF/IPA

2:45pm – 3:00pm

Coffee Break

3:00pm – 4:30pm SESSION: TBA
4:30pm – 5:30pm SESSION: TBA
4:30pm thru Park Close

Twilight Hours at Disney® Parks Begin

Visit the AIM/R Official Microsite to purchase tickets.

8:00pm - 9:30pm Reception and Private Viewing of IllumiNations at Epcot®

Location: Isle de France at Epcot®

Sponsored byThe Wholesaler

Individuals wishing to stay at Epcot® after 9:30pm will need park tickets. Visit the AIM/R Official Microsite to purchase tickets.

Friday, September 13 Reps Only

7:00am – 7:50am Breakfast

Reps, Vendors, Speakers, Rep Spouses/Guests welcome

7:00am – 7:50am Past Presidents' Breakfast

Invitation only

7:00am – 4:00pm Vendor Exhibits
7:50am - 8:00am Opening Remarks

Presenter: Charlie Parham, CPMR 2019 AIM/R Conference Chairman

8:00am – 9:00am Kick-off Presentation

Presenter:  Hugh Hornsby, Everflow Supplies

Sponsored by Everflow Supplies, Inc.

9:30am – 10:00am Coffee Break
9:30am - 11:15pm REP ROUNDTABLE: (formerly Rep Cafe)

Rep Information / Solution Exchange 2019

New! There are table topic assignments for this event. Check the Annual Conference MobileApp . Buffet Lunch will be served immediately following Roundtable.

11:15pm - 12:30pm

12:30pm - 1:30pm Free Time for Individual Activities
1:00 pm - 5:00 pm 

Tour: Spouses/Guests & Family Members

Disney Institute "Business Behind the Magic Tour"

Advance purchased ticket is required for Spouses/Guests and Children's Pass attendees.

Tickets are $20 / person.

1:30pm - 2:30pm CONCURRENT SESSIONS: (Select one to attend)   

5 Rings: Essential Tactics for Today’s Leader

Presenter: Jim Bouchard, That Blackbelt Guy


Presenter: TBA



Presenter: TBA

2:30pm – 2:45pm Coffee Break
2:45pm – 4:00pm SESSION: TBA


4:00pm thru Park Close

Twilight Hours at Disney® Parks Begin

Visit the AIM/R Official Microsite to purchase tickets.

6:00pm Group Dinners

See a list of Restaurant Options as recommended on the Annual Conference MobileApp. Individuals organize groups and reservations. 

6:00pm - 8:00pm LOT/T’s of Brews Networking Happy Hour

Big River Grille & Brewing Works (Disney Boardwalk)
Invitation Only - LOT/T Members, New Members, and First-time Attendees are welcome to attend.

Sponsored by Keyline Sales, Inc.

Saturday, September 14 Reps Only

7:00am – 8:00am Breakfast

Reps, Vendors, Speakers and Rep Spouses/Guests are welcome.

7:00am – 12:00pm Vendor Exhibits
8:00am – 8:45am Membership Town Hall Meeting
8:45am – 9:00am Coffee Break
9:00am - 10:15am 


SENSEI LEADER: Effective Leadership Through Courage, Compassion and Wisdom

Presenter: Jim Bouchard, That Blackbelt Guy

10:15am – 10:30am Coffee Break
10:30am – 11:30am SESSION: The Power of Storytelling

Presenter: Jen Waldman, Start with Why (invited)


Closing Remarks

Don't get out of your seat just yet...! AIM/R is holding a drawing for a free trip (registration and hotel stay) to the AIM/R 48th Annual Conference. You must be present to win!


Volleyball Tournament on the Beach 

(at The Walt Disney World Swan Resort)

All registered attendees are welcome to participate. Advance ticket purchase is required.

Tickets are $20/person.

Schedule is subject to change. 


The topics and speakers planned for 2019 are aimed at the heart of your business operations. Actively listen and fully participate in every session. Craft Your in 2018!

Manufacturers attend 2 days – from Sept 11th – 12th (Wed – Thurs).

Rep Agents attend from Sept 11th – 14th (Wed – Sat).

There were more than 520 total registrants at last year's conference in Napa, California. For a look back at memories made in 2018 at the 46th Annual Conference, please click here.

Wednesday, Sept 11

Hugh Hornsby
1:00pm – 3:00pm

LOT/T Program

Hugh Hornsby, Everflow Supplies

Thursday, Sept 12

Rory Vaden
8:15am – 9:30am

Rock Solid Reputation: Becoming the person people want to do business with

Rory Vaden, Brand Builders Group

Kate Rhoten
1:30pm – 3:15pm

Relationship Best Practices - for Manufacturers & Regional Managers

Kate Rhoten, Executive Director, MRERF/IPA

Friday, Sept 13

Hugh Hornsby
8:00am – 9:00am

Kick-off Presentation

Hugh Hornsby, Everflow Supplies

Jim Bouchard
1:30pm – 2:30pm

5 Rings: Essential Tactics for Today’s Leader

Jim Bouchard, That Black Belt Guy

Saturday, Sept 14

Jim Bouchard
9:00am – 10:30am

The SENSEI LEADER: Effective Leadership Through Courage, Compassion and Wisdom

Jim Bouchard, That Black Belt Guy

Jen Waldman
10:45am – 11:45am

The Power of Storytelling

Jen Waldman, Start with Why


To secure a Sponsorship Opportunity in 2019, click here. A list of our 2019 Sponsors is below.

A.O. Smith
Supply House Times

Welcome Reception / Wed Sept 11th, 2019

The Wholesaler

Reception at Epcot / Thurs Sept 12th, 2019


Luncheon & Awards / Thurs Sept 12th, 2019

Associated Marketing

Coffee Break


Coffee Break


Coffee Break

Cooper New England Sales, Inc.


Davenport Associates


Liberty Pumps


Rich-Tomkins Company, Inc.


Signature Sales, Inc.


Mullen Corp.




Niagara Industries


Everflow Supplies


Bradley Corp.


Vendor Exhibits

Photo courtesy of Kim Burke, IS/Quote

Service Providers, Media, and Fellow Associations

The Vendor Exhibits at the Annual Conference is a good opportunity for attendees to one-stop shop for the latest service providers and to touch base with industry publications and associations.

Who will exhibit in 2019?

Interested in exhibiting? Contact or call 630-942-6581.


Plan your Disney® getaway...

Guest rooms at The Walt Disney World Swan Resort are available for the taking! Reserve your guest room before Friday, August 16, 2019, in one of two ways:

1) Online Reservations

2) Call-in Reservations at 888.828.8850 (US) or 800.248.7926 (Canada)

AIM/R has secured a Contracted Rate with The Meritage for $205/night (plus taxes) and a Resort Services Package Fee of $25 per night (plus taxes).

Cancellation Policy: There is no cancellation fee for reservations that are confirmed five (5) days prior to the arrival date and a cancellation number is obtained.

Learn More

Spouse / Guest & Family Program

There's something for everyone...

There are two off-site tours planned for AIM/R Spouses / Guests attendees in 2019 - Kennedy Space Center and the Disney Institute "Business Behind the Magic Tour". Register for one or more online.

Advance purchase of tickets is required. Only official Spouse / Guest Registrants are permitted to attend tours.

Photo courtesy of Kim Burke, IS/Quote

Thursday, Sept. 12th – 8:45am to 3:30pm

Kennedy Space Center

125/person – ticketed event*
Advance ticket purchase is required.

Worlds apart from Orlando’s theme parks, but just a short drive away, Kennedy Space Center is NASA’s launch headquarters. Each year, millions of visitors make the trek to this hub of technology and discovery where many of mankind’s greatest accomplishments take place.

Read more

Friday, Sept. 13th – 1:00pm to 5:00pm

Disney® Institute - "Business Behind the Magic Tour"

$300/person – ticketed event*
Advance ticket purchase is required. Space is limited. Must be 18 years or older to attend.

This is your opportunity to engage experienced Disney professionals and observe key examples from a "living laboratory," taking you behind the scenes to explore firsthand how Disney business insights and time-tested methodologies are operationalized to deliver a great customer experience.

Read more

Thursday and Friday, Sept. 12th - 13th

Tickets to Disney® Parks

Yes, we've got them! Visit the AIM/R MicroSite to purchase your tickets to the Parks. You may be interested in Twilight Tickets which start at 4:00pm each day.

As to Disney properties/artwork: ©Disney


Airports & Ground Transportation

What airport should I use?

The preferred airport for travel to Lake Buena Vista, Florida (FL) is as follows:

Orlando International Airport (MCO) approximately 20 miles from resort

Check flight options accordingly. Note that ground travel times will vary pending time of day and traffic patterns between the airport and Lake Buena Vista, Florida. Please plan accordingly.

How do I get from the airport to the resort?

Check out the Ground Transportation page on the airport website.

Parking is included in the resort fee for The Walt Disney World Swan Resort.


How do I learn more about Lake Buena Vista?

For a sneak peek at what Napa has to offer, check-out Visit Florida online.

Days for Attending and Events

When should I arrive at The Walt Disney World Swan Resort?

All attendees should plan on being at the resort by 5:00 pm Eastern.

The First-timers' Reception (Invitation Only) begins at 5:30 pm Eastern on the Lake Terrace at The Walt Disney World Swan Resort. The Welcome Reception for all attendees begins at 6:00 pm Eastern.Badges are required to attend all events.

What part of the Annual Conference do I attend?

Manufacturers attend from Wednesday through Thursday (Sept. 11 – 12).

Rep Agents attend from Wednesday through Saturday (Sept. 11 – 14). The Annual Conference ends at Noon Eastern on Saturday.

Where is the LOT/T Event this year?

 It's official... The 3rd annual LOT/T’s of Brews Happy Hour will be held at Big River Grille & Brewing Company, right on The Boardwalk. The event runs from 6:00 pm to 8:00 pm Eastern on Friday, Sept. 13th. This event is  Invitation Only  and open to LOT/T Members, First-time Attendees, and New Members of the AIM/R.


The Association of Independent Manufacturers'/ Representatives, Inc. (AIM/R) is a trade association of independent sales representatives in the plumbing, HVAC/R, kitchen/bath, waterworks, irrigation and related industries. AIM/R members are the top agencies and manufacturers in the industry.

Learn more »


800 Roosevelt Road Ste C-312
Glen Ellyn, IL, 60137