Q: How do customers get to the online form?

1. From the online buyers guide page. We include a New Customer link to each of your forms on the TOC page for your online buyers guide. When they click the link it will take them to a login page specifically for your directory.

2. From their custom link. All customers are sent a custom link which has their User ID embedded if they have never used our form before.

3. From the general directory update site at http://directoryupdate.bnpmedia.com

Q: My customer has listed in the past; how do they access their form?

First, ask if they have logged into the online form in the past?

If YES: They can go right to http://directoryupdate.bnpmedia.com and enter their User ID and Password. Their User Id can be found in your directory excel file in the column labeled Online User Name. Anytime you are directing a customer to the online form, you should always supply them their User ID. Reminder: Passwords are CASE SENSITIVE.

They can also click their custom link and enter their User ID and password or go from the link on the TOC page and enter their user id and password.

How do I or they know if they have logged in before?

1. Your updated response report includes a column labeled Password. If this reads Password Set they already have a password on that account. If it is blank they do not have a password and should go to If NO below

2. If your customer clicks their custom link and goes to the Blue BNP Update page rather than the Create Your Password page, then their password has been set.

3. If they click Forgot Password and it comes up with a blank secret question, they do not have a password and should go to If NO below.

4. When in doubt, ASK THE COORDINATOR

If NO:

1. CUSTOM LINK (Preferred) The easiest way is to provide them with their custom link. In your response report, this is the column labeled Online Updating Link. Their link will look something like this: https://directoryupdate.bnpmedia.com/bguide/index.cfm?uid=2&aid=591144

Every link is unique, so please be sure to send customer the correct and complete link.

The customer will see the Create Your Password Below page and should scroll down to update their contact info, create their password and secret question/answer.

They should not try to enter their User ID on the left hand side (see X)

If their custom link goes to the blue BNP Media page, they should call us.

2. TEMP PASSWORD: You can direct your customer to http://directoryupdate.bnpmedia.com, where they can enter their USER ID and the TEMP Password _______ in the Sign On Fields on the left under Customer Login.

Q: What if my customer does not remember their password?

1. Use the Forgot Your Password Link under the Sign On button.

They will then enter their User ID, then answer the secret question.

The system will then reset their password and send them a new one to the email address on their account from buyersguide@bnpmedia.com. Remind them that the password is case sensitive. They can then follow the normal log in process.

2. Reset their password. If the contact has changed on the account or if they are having trouble with the Forgot Your Password option, contact the coordinator and they can reset their password and provide them with a new link to create a new password.

Q: What if my customer is new to the directory?

1. Send them to your buyers guide TOC page (example: www.appliancedesign.com/buyersguide) and tell them to click on the link to the applicable form for them.

2. Then they will click the Sign Up button under New User Signup. If they have come from your buyers guide home page, this will take them directly to your form to create their user account.

3. They will scroll down and fill out their contact info and create their password. Then they will be logged into the form to add their new information.

Q: Can I have access to my customers passwords?

No, for security purposes not even the coordinators have access to customers passwords. This allows us to ensure security of our customers' data and their credit card information.

Q: Can I just have customers use the New User if they do not have their User ID or password?

No, it is best if the customer contacts us to help them get into their form. Since their user id takes them to their personalized form, it makes things much simpler for them as they only have to do updates and can see everything they ran last year. Plus we keep history on all of our clients and we want to maintain that. If they use the New User form, they have to retype all of their information and then we often lose their history.

.